Why choose ShoreToursGuides unforgettable excursions
Private excursions for your family and friends only:
All our excursions are fully private. This means that no one but your family and friends will be added to your group. Of course you can invite other people to join your group to share the costs if you wish but within the limit of the maximum number of people stipulated in your excursion details.
Money Back Guarantee:
ShoreTours guarantees the reimbursement of the amount of your reservation in the event of force majeure and much more. In most cases you can cancel your booking up to 7 days before the date of excursion. See our cancellation policy
Guaranteed return to ship for cruise passengers:
We know that many passengers are reluctant to get away from excursions organized by cruise lines for fear of not returning to port in time and missing the ship. ShoreTours guarantees you a return to ship on time. Our guides are extremely attentive to this question and will always bring you back to your ship well before time of departure. In the highly unlikely event that you arrive too late at the port, ShoreTours will take care of you immediately in order to find accommodation for the night and transport to the next feasible port of call (see details in our terms and conditions).
The best independent and passionate guides to each destination, just for you :
We work with the best local guides in each port of call to make you discover exceptional places or activities that you will not see or experience with the excursions of cruise lines.
Unforgettable high quality tours for less money than cruise lines:
Although our excursions are fully private and of high quality, you will quickly realize that our prices reduced to the price per person are very competitive and often less expensive than the cruise lines.
We work hard with our guides to make sure that you will get back home with unforgettable memories.
Frequently asked questions
All our tours are fully customizable. Press "send a message to your guide" and just explain what you would like to change on the existing tour. You can also set up your own tour with our guides by pressing or clicking the "Set up your own tour" Button and fill in the form.
Generally our guides will answer you message within 24/48 hours. You can then exchange with the guide and build your tailormade tour together.
Once every thing is settled and agreed we will send you a link to proceed to payment either by credit card or Paypal.
You can only contact the guide by email via our system so that all questions and answers are recorded. In this way we will be informed of agreements made with the guide. This will avoid any further possible dispute.
Once the tour booking is confirmed you will receive a confirmation where the guide's phone number will appear. This number is for emergency purposes only (problems with meeting the guide at agreed location for example).
To contact your guide, just press or click the "contact a guide" buttons. You will find them on relevant pages.
Then just ask your guide what you need to know or express your wishes.
Our guides generally answer within 24/48 hours. You can then chat with the guide until the excursion matches your wishes.
You can also contact us and we will forward your questions to the guides.
Our guides are committed to answer your questions within 24/48 hours. However in high season period when guides are very busy it may take a little longer.
You can contact us and our customer support will make sure that your guide has received your inquiry and will assist so that your guide answers your questions as soon as possible.
We always use a per tour price, not per person. This means the tour price will be the same up to the maximum number of persons stated on tour page.
However when entrance tickets to attractions are involved the price may be adjusted when selecting the number of participants.
Please check "What is included" and "What is not included" sections on tour page.
For further assistance please contact customer support.
We accept the following payment methods:
Visa, Master Card, American Express, Discover Cards, Paypal
Please note that It is not possible to pay the guide services as well as transport in cash.
Entrance tickets and other optional expenses such as meals can be paid directly to the guide in cash on the day of service.
We use SSL secure shopping payment process which guarantees a very high level of security.
We also use Paypal, the security level of which is well known.
As soon as the booking payment process is validated, you will receive a pre-confirmation within a few minutes.
Your guide will then confirm availlability for the requested date and you will then receive the booking confirmation within 24/48 hours.
Depending on the organization of the excursion you may be required to provide some additional information such as the age of the participants for example.
This confirmation will include most of the information regarding your booking:
- Reservation number,
- Reference of the excursion,
- Total price paid,
- Number of participants,
- Time and place of meeting,
- If you are on a cruise: Cruise company and ship names,
- Duration of the excursion,
- What is included and what is not,
- Contact details of your guide with mobile phone number in case of emergency
Please contact customer support first and as soon as possible.
In most cases we will be able to make the necessary corrections without the guides confirmation.
If the correction involves the number of participants, date of service or tour price we will probably need the guide's agreement. We will then come back to you as soon as possible.
You can cancel your reservation up to 7 calendar days before the scheduled date of the excursion.
This is why we recommend that you book your tours as early as possible to make sure that your guide will be available.
Please read our cancellation policy for full details.
It is very easy.
Just choose your destination (or port of call if you are on a cruise ) from the dropboxes on home page (country and destination) and make your choice from the offered tours. You can access the details by pressing or clicking on "View more" . Once you have found your unforgettable excursion press or click on "Book Now" and follow the booking process. If you have any question just press "send a message to your guide". Guides usually answer within 24/48 hours.