NO STRESS "SERENITY BOOKING" by ShoreToursGuides

 
No stress return to Ship guarantee
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One of the questions we hear most often from cruise passengers is: "Will I be back at the ship on time?" The answer is simple: absolutely.
Returning to your ship safely and on time is our highest priority. We have built our reputation on reliability, careful planning, and an in-depth knowledge of cruise schedules and local conditions.
Every excursion is designed with your ship's departure time in mind. Our guides continuously monitor timings and know exactly how to adapt an itinerary if necessary. Ensuring that you return to the port with plenty of time to spare is not just part of the service—it's a professional commitment.
With years of experience welcoming cruise passengers around the world, we have mastered every aspect of shore excursion logistics. You can simply relax, enjoy your day ashore, and make unforgettable memories while we take care of the rest.
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Cancellation Policy
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We understand that travel plans can sometimes change unexpectedly. To give you complete peace of mind, we offer one of the most flexible cancellation policies available for private shore excursions.
Because our local guides reserve their time exclusively for you, full payment is required at the time of booking. We therefore recommend booking as early as possible to secure the best guides and availability.
For additional protection against unforeseen circumstances such as illness, travel disruption or cruise itinerary changes, we also recommend purchasing travel cancellation insurance.
Our cancellation policy is as follows:

• More than 30 days before your excursion

  You will receive a full refund of your booking amount.

• Between 30 days and 7 days before your excursion

  Your booking will be refunded, less:

  • a €35 administrative processing fee;

  • any credit card or bank transfer fees incurred;

  • any non-refundable expenses already paid on your behalf by your guide (such as transportation services, attraction entrance tickets or other third-party bookings).

• Less than 7 days before your excursion

  No refund can be issued, as your guide has reserved this time exclusively for you and is unlikely to be able to accept another booking at such short notice.

• Late arrival

  If you are more than 45 minutes late for the start of your private tour without prior notice or agreement, the booking will be considered cancelled and no refund will be due.

Our goal is always to be fair and transparent with both our customers and our local guides. Whenever possible, we will do our best to assist you if unexpected circumstances arise.
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Force Majeure and Unforeseen Circumstances
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We understand that some travel disruptions are completely beyond your control. Whenever possible, we are committed to finding the fairest and most customer-friendly solution for both our guests and our local guides.
Force majeure and unforeseen circumstances include, but are not limited to:

• war, civil unrest or government restrictions;

• earthquakes, volcanic eruptions or natural disasters;

• strikes or major transportation disruptions;

• severe weather conditions making the excursion unsafe or impossible to operate;

• changes to a cruise ship's itinerary, including cancellation of a port of call or the ship being unable to dock;

• significant delays affecting your arrival at the scheduled pick-up point, including flight cancellations or delays of more than two hours when airport pick-up has been arranged;

• any other exceptional circumstance beyond the customer's reasonable control that prevents the excursion from taking place.

In the event of force majeure or unforeseen circumstances, ShoreTours will, whenever possible and at the customer's choice, offer:

• a postponement of the excursion;

• a travel credit valid for a future booking;

• or a refund of the amount paid, less any non-refundable expenses already incurred on the customer's behalf (such as transportation services, entrance tickets or other third-party bookings).

If an excursion must be cancelled by the guide for safety reasons or because it cannot be operated under normal and acceptable conditions, the customer may choose between:

• a full refund of the booking amount;

• rescheduling the excursion, if possible;

• or receiving a travel credit for a future booking.

Our priority is always to ensure that our customers are treated fairly while respecting the commitments made by our local guides and suppliers.
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It's really stress-free!
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