Question 1

How do I place an order on the website?

Accepted Answer

It's easy! On the Home page, click "Select Country" and pick from the drop-down menu. Choose your destination to see all available tours. Click "view more" for tour details like duration, max attendees, what's included, meeting point, and price. Once your customer approves, click "Add to Cart" and follow the booking process. On the payment page, log in (if not already connected) and the form will auto-fill. Add your customer's name and email for booking confirmation, or leave it blank if you prefer to forward the info yourself. Remember, ShoreTours isn't responsible for any issues from not forwarding info to your customer.

Question 2

How and when do I get my commission ?

Accepted Answer

Your commission is usually paid on the tuesday following the week of the excursion. The week starts on Monday and ends on Sunday.
The commission is paid directly into your bank account by bank transfer unless otherwise agreed.
Bank charges may apply depending on your location.

Question 3

What happens to my commission if the tour is cancelled?

Accepted Answer

If a tour is cancelled up to 30 days before the tour date, you won't receive a commission and there's no penalty for your customer. For cancellations between 30 and 7 days before the tour, we charge a €35 handling fee and you won't receive a commission. For cancellations within 7 days of the tour, we charge a 100% penalty and you won't receive a commission. If the guide cancels for personal reasons, you'll get a 5% commission. This doesn't apply if the tour is cancelled for safety reasons (e.g., storms, strikes). In case of force majeure, we'll reimburse your client but you won't receive a commission. For more details, please read our cancellation policy.

Question 4

When and how do I get my "Gold bonus" ?"

Accepted Answer

As soon as you reach € 6500  sales on our website, you are entitled to a € 200 Gold bonus.
This will be paid the week following the achievement of the tour (We will be informed by our guide).
Please note that your sales are calculated on a calendar year basis. This means that the booking and the tour achievement must be in the same calendar year in order to trigger your Gold bonus.
For example your booking order is dated November 20th for a tour planned in february the following year. In this case this booking will be added to the following year's sales and not in current year.

Question 5

Can I contact the guide prior to booking a tour ?

Accepted Answer

You can only contact the guide by email via our system so that all questions and answers are recorded. In this way we will be informed of agreements made with the guide. This will avoid any further possible dispute.
Once the booking has been confirmed, you'll receive an e-mail confirmation, then 2 weeks before the tour date, you'll receive your customer's voucher with the guide's name and telephone number. This number is reserved for emergencies (problems meeting the guide at the agreed location, for example).
If you need an immediate answer to a question, you can contact us by phone or email and we will try to answer your question if the guide is not immediately available.

Question 6

Can my client contact the guide directly ?

Accepted Answer

No, this option is not available before the tour is booked. You are the only one being able to contact the guide (Via email only through our system) prior to booking.
If you have authorized it, your customers will receive their voucher 2 weeks before the date of the tour, with the guide's name and telephone number on it. This is for emergency reasons (if your customer doesn't see the guide at the agreed meeting point, for example, or if the customer gets lost during free time...).

Question 7

Can the guide reach out to my client?

Accepted Answer

The guide will only contact your client if you request it. Otherwise, they won't reach out directly before the booking is confirmed.

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FAQ

How do I place an order on the website?

How and when do I get my commission ?

What happens to my commission if the tour is cancelled?

When and how do I get my "Gold bonus" ?"

Can I contact the guide prior to booking a tour ?

Can my client contact the guide directly ?

Can the guide reach out to my client?

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