Serenity Booking conditions
Shoretours offers specific booking and cancellation possibilities for all bookings made on the website during the operation, i.e. until 31/12/2020.
The customer has the possibility to book his excursions by paying only 10 euros at the time of booking and the balance one month before the planned date of the excursion. Payment is made exclusively by credit card and/or PayPal.
The general cancellation conditions are replaced as follows:
The client will be able to cancel excursions booked up to 7 days before the scheduled date and even up to 24 hours before the excursion in case of cancellation due to the Covid-19, which includes the infection of the client or a person accompanying him/her with Covid-19 before or during the trip, the cancellation of a stopover by the shipping company or the cancellation of the excursion by the guide due to the Covid-19 epidemic or any other restrictions imposed by the governments of the country of departure or the countries visited.
The client must inform ShoreTours of his cancellation exclusively by e-mail to: email@example.com and must specify the reason for cancellations between 7 days and 24 hours before the tour.
In all these specific cases the client will receive a 100% refund of the amount of the reservation made between June 1st, 2020 and December 31st, 2020 for services to be performed between July 1st, 2020 and December 31st, 2021. The refund will be made within fifteen days of receipt by ShoreTours of the client's cancellation.
ShoreToursGuides May 2020